Cloud Infrastructure Solutions Architect
2 weeks ago
We are seeking an experienced Cloud Support Engineer to join our team in AWS India - Karnataka - D11. As a Cloud Support Engineer, you will be responsible for providing exceptional support to our customers, helping them to maximize the value of Amazon Web Services (AWS).
About the JobThis is a customer-facing role that requires strong technical skills, excellent communication skills, and a passion for delivering world-class support. You will work closely with our customers to troubleshoot and resolve complex technical issues, provide guidance on cloud architecture patterns and distributed computing concepts, and collaborate with internal teams to drive customer satisfaction.
Responsibilities- Provide timely and effective support to customers via phone, email, and chat channels.
- Troubleshoot and resolve complex technical issues related to AWS services, including S3 storage, Storage Gateway, EFS, and AWS Backup.
- Collaborate with internal teams to identify and resolve recurring issues or feature requests.
- Develop and present training materials to help customers understand application architectures and integration approaches.
- Participate in process improvement initiatives to enhance customer experience and compliance with global AWS standards.
- Bachelor's degree in Computer Science, Information Technology, or similar field.
- At least 2 years of professional experience in cloud infrastructure support or a related field.
- Strong understanding of networking protocols, filesystems, block and object storage, and client-server architecture.
- Good Unix/Linux or Windows system administration skills.
- Experience with network troubleshooting tools, such as iperf, MTR, traceroute, and dig.
- Expertise with storage protocols, including iSCSI, NFS, and SMB.
- Prior working experience with AWS services, including AWS S3 storage, Storage Gateway, EFS, and AWS Backup.
- Familiarity with cloud architecture patterns and distributed computing concepts.
We offer a competitive salary package, including a base salary of ₹1,200,000 per annum, plus benefits and bonuses.
Estimated Salary: ₹1,200,000 per annum
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