Senior IT Operations Specialist

4 weeks ago


Mumbai, Maharashtra, India Advait Techserve Full time
Job Title: Operation Engineer

We are seeking a highly skilled Operation Engineer to join our team at Advait Techserve.

Key Responsibilities:

  • Monitor and analyze multiple dashboards using Grafana and in-house SaaS systems to identify and resolve outages.
  • Gather and distribute outage data to relevant channels.
  • Manage FreshService ticketing system for the Operations Team, handling tickets raised by Advait and customers.

Technical Requirements:

  • Experience with MS 365, including Teams and Excel, for contributing to technical documentation, knowledge articles, and process definitions.
  • Assist Advait field engineers with commissions and live issues, including Post Office and HSBC ATM Estate.
  • Security and Encryption scheduling for customers.
  • JIRA and Confluence experience for guides and work planning.

Qualifications:

  • Computing or engineering degree preferred.
  • Experience working in a secure environment.
  • Professional technical certifications highly desirable.

Essential Skills:

  • Enterprise IT infrastructure support and service delivery experience, preferably with network support.
  • Excellent troubleshooting and problem-solving skills.
  • Customer-focused with strong customer service skills and sensitivity.
  • Excellent English oral and written communication skills.

Working Conditions:

  • Rotational shift.
  • 4 days working in a week (4 days off).
  • Only from ATM Industry.


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