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Senior Fraud Operations Specialist

4 weeks ago

Mumbai, Maharashtra, India DBS Bank Full time
Job Role

Senior Fraud Operations Specialist


    We are looking for a Senior Fraud Operations Specialist to join our team. In this role, you will be responsible for managing 24*7 teams supporting MHA deliverables.


Responsibilities
  1. Responsible for managing 24*7 teams supporting MHA deliverables.
  2. Responsible for developing and implementing action plans for detecting fraudulent activities.
  3. Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process.
  4. Timely review of Fraud and Authorization rules/parameters in respective systems based on Analysis of new fraud trends.
  5. Ensure compliance with all laid down policies and procedures for smooth operations of unit.
  6. Initiatives to enhance approval rates.
  7. Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process
  8. To ensure investigation is completed & closure report is issued within TAT from the date when case is referred
  9. Implementation of fraud rules in systems based on Analysis of new fraud trends.
  10. Monitor real time queues and identify high risk transactions within acceptable turnaround time
  11. Recommend anti-fraud processes for changing transaction patterns and trends.
  12. Process and approve authorization requests
  13. Handle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved.
  14. Educate Merchants on the correct card acceptance and authorization procedures.
  15. Attend to and process Lost/Stolen Card reports from Cardholders
  16. Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses
  17. Consistently adopt group Investigation Standards & procedures
  18. Contact cardholders to verify transaction
  19. Ensure submission of pertinent information / reports on confirmed fraud transactions.
  20. Monitor personal and team performance and identify ways to improve team performance and service standards.
  21. Willing to work in shifts (24/7) based on team requirements
  22. Actively review and streamline operation processes
  23. Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards.
  24. Check & maintain necessary MIS data, reports, files, records or movements.
  25. Provide necessary administrative support in the processing of authorization- related tasks.
  26. Provide timely updates to BU/SU/Team Lead.