Technology Solutions Expert

23 hours ago

Bengaluru, Karnataka, India beBeeTechnicalConsultant Full time ₹ 15,00,000 - ₹ 20,00,000
Job Summary

As a Senior Technology Consultant, you will be responsible for configuring the ServiceNow Platform in Technology Workflows based on leading practices to provide solutions that achieve customer outcomes.

About This Role

This is a technical and functional expert role in customer engagements. You will lead workshops with customers/partners to assess current processes and establish future-state processes. Additionally, you will participate in workshops with customers to assess current processes and establish future-state processes.

Key Responsibilities
  • Design and deliver ServiceNow Technology Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Provide prescriptive guidance and leadership for code review developed by partner or customer employees.
  • Advise customers on how to use the ServiceNow Platforms capabilities to improve their business processes while adhering to ServiceNow Best Practices.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
  • Maintain skills/certifications in ITOM (Discovery, Event Management, Service Mapping, HLA and Cloud Provisioning and Governance), ITAM (Hardware, Software, and Enterprise Asset Management), and IT Service Management.
  • Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
  • Promoting continuous improvement practices for delivery/engagement materials.
  • Supporting specific pre-sales activities when required.
  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
Requirements
  • A deep understanding of ServiceNow technology and platforms.
  • Strong technical and analytical skills.
  • Excellent communication and presentation skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Experience working with customers and partners to deliver solutions.
  • Knowledge of ITOM, ITAM, and IT Service Management best practices.
  • Ability to maintain certifications and skills in relevant areas.
Benefits

This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development. As a member of our team, you will have access to ongoing training and mentorship, as well as a collaborative and dynamic work environment.

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