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Operations Director

2 weeks ago


Bikaner, Rajasthan, India beBeeHospitality Full time ₹ 9,00,000 - ₹ 12,00,000
Hotel Operations Manager

Job Description:

The Hotel Operations Manager is responsible for overseeing the daily operations of a 35-50 keys hotel or hostel. This includes managing multiple facets of operations, supervising staff, and maintaining high service quality.

Key Responsibilities:

  1. Supervise front desk, housekeeping, F&B, engineering, and other hotel operations
  2. Manage staff, including blue and white collar workers
  3. Ensure high service quality through attention to detail and infrastructure management
  4. Resolve guest escalations and grievances efficiently
  5. Maintain cost-effectiveness while ensuring high service quality
  6. Align staffs with company vision and goals
  7. Liaise with local authorities, vendors, and other departments to foster relationships
  8. Coordinate across departments to resolve issues

Required Skills and Qualifications:

  1. Hospitality graduate or post-graduate degree
  2. Minimum 5 years of experience in hotels, hostels, or similar establishments
  3. Operational knowledge of hotel operations
  4. Excellent communication, interpersonal, and time-management skills
  5. Ability to relocate within India
  6. High attention to detail

Benefits:

  • Opportunity to work in a fast-paced hotel environment
  • Chance to develop leadership and management skills
  • Collaborative and dynamic team environment

Others:

  • Understanding of hospitality industry with extensive work experience
  • Knowledge of company's vision, business expansion plans, and operational standards
  • Ability to manage a hotel under a brand network with a bird's eye view