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Operations Director
2 weeks ago
Job Description:
The Hotel Operations Manager is responsible for overseeing the daily operations of a 35-50 keys hotel or hostel. This includes managing multiple facets of operations, supervising staff, and maintaining high service quality.
Key Responsibilities:
- Supervise front desk, housekeeping, F&B, engineering, and other hotel operations
- Manage staff, including blue and white collar workers
- Ensure high service quality through attention to detail and infrastructure management
- Resolve guest escalations and grievances efficiently
- Maintain cost-effectiveness while ensuring high service quality
- Align staffs with company vision and goals
- Liaise with local authorities, vendors, and other departments to foster relationships
- Coordinate across departments to resolve issues
Required Skills and Qualifications:
- Hospitality graduate or post-graduate degree
- Minimum 5 years of experience in hotels, hostels, or similar establishments
- Operational knowledge of hotel operations
- Excellent communication, interpersonal, and time-management skills
- Ability to relocate within India
- High attention to detail
Benefits:
- Opportunity to work in a fast-paced hotel environment
- Chance to develop leadership and management skills
- Collaborative and dynamic team environment
Others:
- Understanding of hospitality industry with extensive work experience
- Knowledge of company's vision, business expansion plans, and operational standards
- Ability to manage a hotel under a brand network with a bird's eye view