Senior Business Analyst
1 month ago
Job Summary
Diageo is seeking a highly skilled Senior Business Analyst to join our Global Business Services team. As a Senior Business Analyst, you will be responsible for delivering high-level customer service and ensuring on-time, in-full shipments.
Key Responsibilities
- Responsible for delivering high-level customer service and ensuring on-time, in-full shipments.
- Ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
- Contribute ideas, energy, enthusiasm and support to the continuous improvement of the 'Cash Cycle' process.
- Ensure that internal control procedures are strictly adhered to.
Requirements
- Fluent English
- Strong interpersonal and communication skills
- Strong MS Office knowledge
- Very strong customer service attitude
- College or university Degree
- System skills (SAP knowledge)
- Having an overview of market and customer specifics
Working Environment
The role is based in Bangalore Karle Town SEZ and will involve working with a multicultural, multi-language and matrixed environment.
About Diageo
Diageo is a global leader in beverage alcohol with a portfolio of iconic brands. We are committed to delivering exceptional customer service and ensuring smooth transition of new EDI customers.
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