Business Operations Analyst

Job Title: Analyst - Cash and Payments T500-19872

Job Description:

• Responsible for the daily processing/supervision and control of workflow for the daily functions / transactions pertaining to the various products related to the department.
• Support the Head of Department in smooth and proper execution of operations of the Department.
• Supervise and oversee the team's development and provide training where required as proposed by the Head of Department to ensure high level of job knowledge and role coverage.

Key Responsibilities:

• Process Maker/Checker activities diligently.
• Understand process/policies of the Bank and adhere to the needs.
• Work closely with overseas branch to process/execute transactions as per accuracy/quality standards/SLAs of the Bank.
• Learn system functions and adhere to controls.
• Support overseas branches to resolve operational incidents/reporting (if any).
• Provide suggestion(s) to improve/streamline operational processes.

Customer Management:

• Develop and maintain strong stakeholder management with key stakeholders within MUFG.
• Support and resolve customer enquiries and provide excellent customer service.
• Work in partnership with Compliance to understand relevant operational guidelines, MUFG's standard procedures and local regulations and assess the impact on the daily operations workflow.
• Work in partnership with wider operations team for information sharing and to ensure that transactions are processed accurately and in a timely manner.
• Support developmental projects relating to the Department.

People Management:

• Provide guidance and support to more junior members of the team.
• Assist in the training and development of individuals to ensure a high level of job knowledge.
• Perform checking process on operational issues escalated by less experienced members of the team.
• Reconcile any daily pending transactions.
• Support Head of Department in determining level of support on new MUFG product offerings by carrying out reviews on resourcing issues, internal policies, workarounds and system capabilities.
• Support Head of Department in achieving department's KPIs, set by Branch Management.
• Support in managing risk profile for the department.
• Support internal and external audits within the department by preparing documentation as required.
• Maintain good working knowledge of industry trends, products, relevant laws and regulations.
• Adhere to all company policies as well as guidelines.

Candidate Profile:

• Minimum 3 to 5 years of relevant experience in managing remittances and other payment products.
• Strong PC skills (MS Office).
• Knowledge of SWIFT message types and Payment Systems; GPP, CHAPS, RTGS etc.
• Extensive experience in Account opening process, static data maintenance process & customer data management.
• Exposure to clearing and payment processes (Both inward and outward).
• Understanding various system application used for clearing/deposit booking (remarks: The experience shall be updated according to the department).
• Exposure to regulatory guidelines related to domain.
• Good interpersonal skills to deal courteously and effectively with others.
• Attention to details.

Skills and Qualifications:

Required skills and qualifications include:

• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Strong problem-solving skills and ability to think critically.
• Ability to adapt to changing priorities and deadlines.

Benefits:

We offer competitive salaries, comprehensive benefits package, and opportunities for career growth and professional development. We are an equal opportunity employer and welcome applications from diverse candidates.

Why Join Us:

Join our team and be part of a dynamic and innovative organization that values diversity, equity, and inclusion. We offer a collaborative and supportive work environment that fosters creativity, innovation, and growth. We are committed to making a positive impact in the community and strive to make a difference in the lives of our customers and employees.

How to Apply:

To apply for this role, please submit your resume and cover letter through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Application Instructions:

Please submit your application through our website. We look forward to hearing from you.

Additional Information:

For additional information about this role or to discuss your application, please contact us at [insert contact email].

Location:

This position is based in Mumbai/Bangalore.

Language Code: