Network Support Specialist
2 weeks ago
About Us
Palo Alto Networks is a leader in cybersecurity solutions, dedicated to protecting our digital way of life.
We are committed to innovation and collaboration, with a team that thrives on creativity and problem-solving.
Our mission is clear: to be the cybersecurity partner of choice, safeguarding our world from ever-evolving threats.
Your Role
As a Technical Support Engineer at Palo Alto Networks, you will play a critical role in ensuring seamless customer support for our premium clients.
You will be responsible for troubleshooting complex technical issues, providing expert advice, and delivering exceptional service to our valued customers.
This position requires strong analytical skills, excellent communication abilities, and a passion for staying ahead of emerging technologies.
About the Job
- Provide reactive and proactive designated technical support to top-tier clients
- Conduct configuration reviews, troubleshoot, and offer best practices to named customers
- Manage support cases efficiently, ensuring timely resolution and follow-ups
- Perform fault isolation and root cause analysis for complex technical issues
- Publish technical support bulletins and documentation in our Knowledge Base
- Gather and maintain customer-specific documentation for ease of troubleshooting
- Review technical documentation for training materials, marketing collateral, and more
Your Background
To succeed in this role, you will need:
- Bachelor's degree in Computer Science, Networking, or equivalent experience
- 5+ years of experience in technical support roles, preferably for premium clients
- Demonstrated knowledge of TCP/IP, Routing & Switching (OSPF / BGP / VLAN / STP)
- Ability to independently debug complex networks with mixed media and protocols
- Excellent written and verbal communication skills
Earnings Potential
The estimated salary range for this position is $90,000 - $120,000 per year, depending on location and experience.
Work Environment
Our office-based teams collaborate three days a week, fostering casual conversations, problem-solving, and trusted relationships.
While we value flexibility, some shift hours may be required, including afternoons, evenings, and weekends.
Benefits and Perks
We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan, paid time off, and opportunities for growth and professional development.
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