Digital Transformation Specialist
5 days ago
Process Improvement Expert Sought
We are seeking a skilled professional to join our delivery team as a Process Improvement Expert.
This is an urgent hire for a candidate with experience in business process management and digital transformation to work directly with banking clients on critical automation projects.
The role involves working at the intersection of business and technology, mapping processes, capturing requirements, and ensuring effective solutions deliver measurable impact across onboarding, lending, payments, compliance, and customer service.
Key Responsibilities:
- Work directly with banking stakeholders to capture requirements, processes, and workflows.
- Translate business needs into functional specifications, user stories, and solution requirements.
- Act as the bridge between business teams and technical developers.
- Participate in discovery workshops, design sessions, and UAT planning.
- Define process improvements and digitisation opportunities aligned to industry best practice.
- Support compliance and regulatory requirements in delivery.
Requirements:
- 3-6 years' experience in business analysis or process improvement, ideally in banking/financial services.
- Hands-on experience writing requirements for BPM solutions.
- Strong documentation skills (BRDs, FRDs, user stories, process flows).
- Experience working in Agile environments.
- Excellent stakeholder management and communication skills.
Nice to Have:
- BPM certification (Analyst/Designer/Practitioner).
- Knowledge of data models to support requirements.
- Experience with regulatory and compliance-focused projects.
Why This Role:
You will be directly shaping automation and digitisation across banking workflows impacting millions of customers. It's a hands-on, high-impact position with visibility across business and technology, giving you the chance to grow your expertise in BPM and financial services.
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