Digital Identity Solutions Specialist

10 hours ago

Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

About Us

We specialize in digital identity solutions, empowering businesses to bolster their security protocols during customer onboarding procedures.

Job Summary:
  • We seek a skilled Technical Support Specialist to join our team.
Key Responsibilities:
  1. Provide high-quality support to clients, ensuring prompt resolution of issues.
  2. Troubleshoot and resolve technical problems related to APIs and system integrations.
  3. Collaborate with cross-functional teams to escalate complex client issues.
  4. Document client interactions and maintain accurate issue resolution records.
  5. Identify areas for improvement in support processes to reduce escalation rates.
  6. Educate clients on best practices and assist them in optimizing their solution usage.
Qualifications:
  • Bachelor's degree in Computer Science or a related field (or equivalent experience).
  • Proven experience in client-facing tech support roles, preferably handling API-related queries.
  • Strong understanding of API structures, data formats, and integration troubleshooting.
  • Excellent problem-solving skills and ability to explain technical concepts in layman's terms.
  • Exceptional verbal and written communication skills.
  • Ability to work collaboratively with teams and adapt to a fast-paced environment.
Preferred Skills:
  • Familiarity with customer service tools and platforms.
  • Knowledge of KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
  • Basic coding or scripting knowledge is beneficial.
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • A competitive compensation package.

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