Process Excellence Team Lead

1 day ago


Delhi, Delhi, India beBeeAudit Full time ₹ 14,40,000 - ₹ 24,00,000
Job Title: Process Excellence Team Lead

Overview: We are seeking a highly skilled and experienced Process Excellence Team Lead to join our team. This role involves overseeing daily field operations, conducting regular follow-ups, and providing on-site training to enhance customer interaction and contactability.

Responsibilities:

  • Manage a team of Field Quality Analysts (Field QAs)
  • Ensure proper visit planning for effective audits
  • Guide the team to reach monthly audit coverage targets
  • Oversee day-to-day field analyst activities

Requirements:

  • Strong communication and influencing skills
  • Comfortable with field visits
  • Strong team management skills
  • Quality audit experience preferably
  • Valid driving license
  • Working vehicle for commute
  • Geographical understanding of the specified area
  • Fluency in the local language
  • 2-5 years of people management experience in sales, operations, customer experience, or collections roles
  • Working knowledge of MS Excel and Google Sheets

Benefits:

  • Opportunity to work with a dynamic team
  • Chance to develop leadership skills
  • Competitive salary and benefits package

How to Apply: If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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