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Customer Service Associate

1 week ago

Chennai, Tamil Nadu, India Technospace i Solutions Full time
About the Role:

We are looking for a highly motivated and customer-focused individual to join our L0 Support Helpdesk team. The successful candidate will be responsible for providing first-level support to customers, resolving basic technical issues, and guiding users through simple troubleshooting steps.

The ideal candidate will have excellent communication skills, with the ability to explain technical information in a simple and clear manner. They will also have basic knowledge of operating systems, software applications, and common troubleshooting techniques.

Key Accountabilities:
  • Provide first-level support to customers, resolving basic technical issues and guiding users through simple troubleshooting steps.
  • Act as the first point of contact for customer inquiries via phone, email, or chat.
  • Assist users with basic issues such as password resets, account access, and software navigation.
  • Provide basic troubleshooting steps for common problems with hardware, software, and network connectivity.
  • Document and log customer interactions, including issues and resolutions.


Requirements:
  • Basic knowledge of operating systems, software applications, and common troubleshooting techniques.
  • Strong communication skills, with the ability to explain technical information in a simple and clear manner.
  • Excellent customer service skills, with a focus on patience and problem-solving.
  • Ability to prioritize tasks and handle multiple support requests efficiently.
  • Previous experience in a customer service or helpdesk role is a plus.
  • Education: High School diploma or equivalent required.
  • Basic computer certifications or familiarity with IT concepts is a plus.