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Customer Service Representative

1 week ago

Gurgaon, Haryana, India myGwork - LGBTQ+ Business Community Full time

About Us

Kyndryl is a global leader in IT services, dedicated to designing, building, managing, and modernizing mission-critical technology systems. We pride ourselves on being an inclusive employer and a member of the myGwork LGBTQ+ Business Community.

Our Mission

At Kyndryl, we aim to build a more equitable, inclusive world for our employees, customers, and communities. We believe in creating a workplace where everyone can bring their whole self to work.

Job Description

We are seeking a Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional support and ensuring customer satisfaction.

Responsibilities

  • Respond to customer inquiries and resolve technical issues efficiently
  • Develop and maintain knowledge bases for faster issue resolution
  • Communicate effectively with users and team members
  • Collaborate with back-office teams to handle escalations
  • Work with senior coworkers to share knowledge and best practices

Requirements

  • Minimum 18 months experience in a service desk role
  • Understanding of ITIL best practices for IT service management
  • Familiarity with IAM concepts and best practices
  • Overview knowledge of Azure and Active Directory
  • Ability to modify approach and adapt to customer needs