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Customer Service Representative

1 week ago

Gurgaon, Haryana, India VPLAK Full time

Company Overview:

VPLAK is one of India's fastest growing online shopping destinations, established in 2015. We offer a wide range of electronics gadgets and accessories at competitive prices.

We are renowned for exceptional value, quality products, quick deliveries, and customer-friendly return policies, ensuring a seamless shopping experience.

Job Overview:

We are seeking a Customer Service Representative to join our growing team in Gurgaon. This is a full-time position where the candidate will play a critical role in enhancing customer satisfaction by providing exceptional support and service.

The ideal candidate will have experience in customer service, customer support, and customer experience.

Key Responsibilities:

  1. Handle incoming customer inquiries via phone, email, and chat, providing timely and accurate information.
  2. Resolve customer issues and complaints efficiently, maintaining a high level of customer satisfaction.
  3. Document and update customer records based on interactions for future reference and track follow-up actions.
  4. Collaborate with internal departments to ensure swift and efficient issue resolution and service delivery.
  5. Assist in facilitating returns and exchanges, ensuring adherence to company policies and customer expectations.
  6. Stay informed about product offerings, features, and updates to better assist customer inquiries.
  7. Proactively suggest improvements in the customer service process based on feedback and performance metrics.