Technical IT Professional

1 week ago

Gurgaon, Haryana, India beBeeItsupportspecialist Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

We are seeking a highly skilled and experienced IT professional to join our team as an IT Support Specialist.

  • Main Responsibilities:
  • Provide technical assistance and support for computer systems, hardware, and software.

Key Requirements:

  • At least 2 years of experience in help desk support.
  • A strong understanding of Microsoft Intune and O365 Administration (Exchange, Teams, SharePoint, Azure AD, etc.).
  • Excellent troubleshooting skills for software, hardware, and networking issues.
  • Ability to diagnose and repair hardware problems, including computers, printers, and peripherals.
  • Proficiency with operating systems (Windows and macOS, Linux is a plus) and productivity software like Microsoft Office.
  • Knowledge of basic networking (e.g., IP addressing, DNS) and resolving connectivity issues (Wi-Fi, LAN).
  • Experience with remote desktop support tools (TeamViewer, Bomgar, SplashTop).
  • Must be able to diagnose and solve hardware or software problems remotely and in-person.
  • Proficiency in troubleshooting email platforms (e.g., Outlook, Gmail) and managing email servers.
  • Experience with helpdesk systems like Jira Service Desk, ServiceNow, or Zendesk.
  • Understanding of cybersecurity principles, including MFA and antivirus solutions.
  • Basic scripting skills (e.g., PowerShell, Bash) for automation.
  • Expertise in configuring and maintaining desktops, laptops, and printers.
  • Knowledge of mobile device management (e.g., smartphones, tablets).
  • Proficiency in setting up VPNs and troubleshooting.
  • Excellent communication and relationship-building abilities.
  • Adaptability and resilience in high-pressure environments.
  • A commitment to self-improvement and professional growth.
  • Proficiency in English with strong communication skills.

Education:

  • Bachelor's degree or equivalent experience in Computer Science or Systems Engineering preferred.

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