Senior Network Professional

1 day ago

Madurai, Tamil Nadu, India beBeeNetwork Full time ₹ 20,00,000 - ₹ 25,00,000

**Job Title:** Senior Network Professional

The successful candidate will oversee the management and support of existing customer services, including designing and implementing changes as per client requirements. They will collaborate closely with other teams to ensure seamless customer support and configuration tasks.

Key Responsibilities:
  • Effective communication with existing customers through regular verbal and written updates
  • Providing 3rd Line support for incoming customer queries and escalations from the Service Desk team
  • Taking ownership and effectively managing support tickets for incidents, changes, and service requests
  • Completing assigned projects by the Head of Network Support
  • Drafting technical summaries - CMDB, Visio documentation
  • Performing DR/Failover Testing
  • Mentoring junior engineers
  • Providing resources to the solution delivery team for new customer projects
  • Participating in an on-call rota out of hours for high-priority incidents
Technical Environment:
  • Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper
  • Wireless: Cisco, Meraki, Aruba
  • Security: Palo Alto, Prisma, Fortinet, Cisco ASA
  • SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage
  • Cisco NAC ISE, SD-A/DNAC, DOT1x
  • Cisco Nexus 7xxx, 5xxx, 2xxx series
Requirements:
  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols
  • Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
  • Advanced knowledge of layer 2 and 3 protocols
  • Experience using at least one of the following firewalls: Palo Alto, Fortigate, Cisco ASA
  • Strong knowledge of OSPF and BGP in an ISP environment
  • Proficient in packet capture and interpretation

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