Retail Operations Transformation Specialist

2 days ago

Kurnool, Andhra Pradesh, India beBeeRetail Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
About the Role

We are seeking an experienced Retail Operations Transformation Specialist to join our team.

This is a challenging role that requires a deep understanding of retail operations, including point-of-sale systems, customer relationship management, inventory management, and customer experience.

The ideal candidate will have a strong track record of delivering successful retail transformation projects, with a focus on driving business growth, improving operational efficiency, and enhancing customer engagement.

Main Responsibilities
  • Client Engagement & Discovery: Conduct workshops to understand client pain points, business processes, reporting, and dashboarding needs. Translate business requirements into functional specifications.
  • Technical Aspects: Translate functional specifications to a technical fit document. Identify and highlight feature/reporting/dashboarding gaps. Collaborate with technical teams to configure and deploy systems aligned with business goals.
  • Stakeholder Collaboration: Act as a trusted advisor to marketing, operations, and IT teams. Ensure alignment between business strategy and technology roadmap.
  • Effective Onboarding: Ensure all functional specifications are deployed in software (reports, dashboards, models, audiences, etc.). Train super users of clients on the platform. Explain support mechanisms and set cadences for support/business-related queries.
Requirements
  • 5+ years of experience in retail or QSR consulting, business analysis, or solution delivery.
  • Strong understanding of retail/QSR operations: POS, loyalty, CRM, inventory, and customer experience.
  • Knowledge of Marketing Automation tools & how they function.
  • Familiarity with analytics platforms (e.g., Power BI, Tableau, Google Analytics) is preferred.
  • Excellent communication, stakeholder management, and presentation skills.
  • Ability to work in fast-paced, client-facing environments.
Preferred Qualifications
  • Experience with omnichannel retail or QSR transformation projects.
  • Knowledge of cloud platforms (Azure, AWS, GCP) and API integrations.

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