Salesforce Team Lead with Development Expertise

1 day ago


Chennai, Tamil Nadu, India MaxVal-IP Services Pvt Ltd Full time

Job Summary:

We are seeking a seasoned Salesforce team lead to oversee the daily operations of our support team and drive continuous improvement in support processes and workflows. This role requires strong leadership skills, technical expertise, and excellent client-facing communication skills.

About MaxVal-IP Services Pvt Ltd

MaxVal-IP Services Pvt Ltd is a leading provider of IP services, and we are committed to delivering exceptional support to our clients. Our team is passionate about using technology to drive innovation and customer satisfaction.

Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum

Key Responsibilities:

  • Lead and mentor a team of Salesforce support specialists to ensure timely and effective resolution of issues.
  • Conduct performance evaluations, provide constructive feedback, and develop growth plans for team members.
  • Oversee the daily operations of the Salesforce support team, ensuring compliance with Service Level Agreements (SLAs) and key performance metrics.
  • Serve as the escalation point for complex technical issues that cannot be resolved by lower-tier support staff.
  • Act as the primary point of contact for clients regarding Salesforce application issues.
  • Build and maintain strong relationships with key stakeholders and clients, ensuring transparency and satisfaction with support services.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in Salesforce application support and development.
  • Proven experience in a team lead or managerial role, with strong people management skills.
  • Strong knowledge of Salesforce CRM and development (Apex, Visualforce, Lightning, and APIs).
  • Experience in project management methodologies and tools (Agile, Scrum, etc.).

Benefits:

  • A competitive salary range of ₹1,200,000 - ₹1,800,000 per annum.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

Why Join Us?

At MaxVal-IP Services Pvt Ltd, we value our employees' contributions and offer a collaborative and inclusive work environment. If you are a motivated and experienced Salesforce professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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