
Career Growth and Development Opportunities
2 days ago
As a Training and Development Specialist, you will play a vital role in improving performance through structured training interventions, product knowledge assessments, and continuous upskilling.
The ideal candidate will have a strong background in training delivery, preferably in customer service or product-based environments. They will be responsible for designing and executing targeted refresher sessions and skill-enhancement modules, as well as evaluating learning effectiveness through assessments, quizzes, and role-plays.
- Key Responsibilities:
- Develop and deliver comprehensive training programs to enhance the skills and knowledge of our teams.
- Conduct needs assessments to identify performance gaps and design training interventions to address them.
- Evaluate the effectiveness of training programs and make recommendations for improvement.
- Collaborate with cross-functional teams to ensure alignment and continuous improvement of training content.
Requirements:
- Bachelor's degree in any discipline.
- Minimum 4-6 years of experience in training delivery, preferably in customer service or product-based environments.
- Strong communication and facilitation skills.
- Proficiency in MS Excel, PowerPoint, and LMS platforms.
- Exposure to QA and performance improvement frameworks is a plus.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
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