Remote Customer Service Job
5 days ago
We are seeking a skilled and enthusiastic Customer Service Representative to support our US-based clients. The ideal candidate will have excellent communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.
Key Responsibilities:
- Handle inbound and outbound customer calls from US clients.
- Resolve queries related to products, services, billing, or technical issues.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure high levels of customer satisfaction through prompt and efficient service.
- Adhere to process workflows, scripts, and quality standards.
Required Skills & Qualifications:
- Bachelor's degree in any field.
- 2–4 years of experience in US voice process/customer support.
- Excellent verbal communication skills in English (mandatory).
- Familiarity with CRM tools and call center software.
- Ability to work night shifts and meet performance metrics.
Preferred Attributes:
- Problem-solving attitude with the ability to think on your feet.
About the Role:
This role requires strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences. As a Customer Service Representative, you will play a critical part in ensuring our clients' needs are met and exceeded.
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