Customer Experience Billing Resolution Specialist
1 day ago
We are looking for a highly skilled Billing Support Representative to join our team at eJAmerica. In this role, you will be responsible for resolving billing inquiries and providing exceptional customer service through inbound calls and emails.
About the Role- Resolve billing issues using query-solving techniques, providing clear and concise information.
- Answer customer questions about billing and services via inbound calls and emails.
- Manage international inbound calls, focusing on customer satisfaction and resolving inquiries.
- Actively listen to customer concerns and feedback, providing appropriate responses.
- Accurately document all customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex billing issues.
To be successful in this role, you will need:
- Minimum 12 months of international voice experience.
- Strong understanding of billing concepts such as recurring bills, billing cycle changes, due dates, prorated charges, auto-pay, surcharges, service charges, and taxes.
- Proven experience in resolving billing-related customer issues.
- Excellent communication skills, with the ability to articulate thoughts clearly.
- Ability to handle challenging situations with customers calmly and effectively.
- Strong multitasking abilities and the capability to make independent, quick decisions.
- Willingness to work in a US environment, including rotational shifts (5 days a week).
You will enjoy the following benefits:
- Cab facility for both pick-up and drop within the transport radius.
- Immense growth opportunities.
- Loyalty bonus of up to $20,000 per year.
As a highly skilled Billing Support Representative, your estimated annual salary will be between $55,000 and $70,000, depending on your experience and qualifications. We offer a competitive salary and benefits package to ensure your success in this role.
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