IT Support Specialist
3 hours ago
About NCS Group
NCS Group is a leading technology services firm with presence in Asia Pacific, providing differentiated and end-to-end technology services to clients. Combining the experience and expertise of its 12,000-strong team across 58 specialisations, NCS Group offers solutions in digital, data, cloud, and platforms, as well as core offerings in application, infrastructure, engineering, and cybersecurity.
Job Summary
We are seeking an IT Support Specialist to join our Billing Operations team. The successful candidate will be responsible for handling incidents and service requests from end-users by following standard methods and procedures for each application. Key responsibilities include performing L2 billing production activities, taking ownership of L2 billing production issues, tracking and managing incidents, and facilitating mass error root cause analysis.
Responsibilities:
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