Operations Director
3 days ago
As Asia's largest and fastest-growing omnichannel home interiors and renovation platform, our organization has redefined the industry by providing a one-stop solution for homeowners—from design to last-mile fulfillment.
Our proprietary technology has streamlined the process, bringing together designers, brands, manufacturers, and contractors to deliver a trusted and predictable experience.
We are seeking a skilled leader to join our operations team as a General Manager.
Key Responsibilities- Ensure seamless customer experiences from project booking to handover.
- Act as the highest point of escalation, resolving customer issues promptly within committed timeframes.
- Collaborate with cross-functional teams to facilitate efficient issue resolution.
- Empower team members and hire top talents as a people manager.
- Implement defined processes and standards to provide consistent customer experiences.
- NIT/BITS/IIT/MBA from IIM or Tier 1 B-schools preferred.
- 7-12 years of work experience in startups or operations with similar industries.
- People management skills with direct team reporting in past roles.
- Strong attention to detail and excellent written and oral communication skills required.
- Structured thought process and strong analytical ability.
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