Senior Customer Support Specialist

1 week ago

Jamnagar, Gujarat, India beBeeSupport Full time ₹ 10,00,000 - ₹ 25,00,000

About us

We are a WhatsApp-based Marketing & Engagement platform empowering businesses to grow their revenues via our technology.

  • Over 400 Crore WhatsApp messages exchanged yearly between businesses and users via our platform
  • Trusted by top brands including major companies in various industries
  • Biznesses drive 25–80% of revenues using our platform
The Opportunity
  • Work with a dynamic, fast-growing team passionate about customer success.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Closely collaborate with founders and leaders, sharing insights and receiving direct feedback.
  • Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.

Key Responsibilities

  • Customer Interaction: Manage customer inquiries across phone, email, live chat, and social media.
  • Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns.
  • Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
  • Customer Records: Maintain detailed, accurate records of all interactions in CRM/support tools.
  • Product Knowledge: Develop deep expertise in our platform to deliver effective solutions.
  • Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience.
  • Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows.

Necessary Qualifications

  • 2-6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings.

What We Offer

  • A dynamic work environment that encourages growth and learning.
  • Opportunities to develop new skills and take on additional responsibilities.
  • A competitive compensation package.

How to Succeed

  1. Maintain a customer-centric approach in all interactions.
  2. Stay up-to-date with product knowledge and industry trends.
  3. Continuously improve support processes and tools.

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