Senior Securities Operations Manager

2 days ago

Kolkata, West Bengal, India beBeeLeadership Full time US$ 90,000 - US$ 1,35,000
Job Description

As a senior operations manager, you will be responsible for leading a team of specialists in transactional tasks and ensuring quality and compliance.

You will provide support as the first point of contact for all delivery tasks and escalations, identify opportunities for process improvement and risk control development, and ensure your team consistently meets delivery expectations.

Additional responsibilities include collaborating with professionals across various levels, managing allocation of people and resources, and developing a culture of talent development to meet business objectives and strategy.

Required skills and qualifications include 2+ years of Securities Operations experience, 1+ years of Leadership experience, People Management Responsibilities, Performance Management, Workforce Planning, Operational Excellence, Communication & Collaboration, Compliance & Risk Management, and Change Management skills.

Key Responsibilities:
  • Manage a team of specialists in transactional tasks, ensuring quality and compliance.
  • Provide support as the first point of contact for all delivery tasks and escalations.
  • Identify opportunities for process improvement and risk control development.
  • Ensure team consistently meets delivery expectations and resolve issues related to reporting, career path, and related activities for direct reports.
  • Collaborate and influence all levels of professionals, including more experienced managers.
  • Lead team to achieve objectives.
  • Manage allocation of people and financial resources for securities operations.
  • Develop and guide a culture of talent development to meet business objectives and strategy.
Desired Qualifications:
  • People Management Responsibilities:
    • Lead a team of analysts and specialists responsible for income collection and entitlement processing.
    • Set clear performance expectations and provide regular feedback and coaching.
    • Ensure team members understand their roles in the broader asset servicing lifecycle.
  • Performance Management:
    • Conduct performance reviews and development planning.
    • Identify skill gaps and provide training or mentoring opportunities.
    • Recognize and reward high performance while addressing underperformance constructively.
  • Workforce Planning:
    • Allocate resources effectively to meet operational demands and deadlines.
    • Manage staffing levels, including hiring, onboarding, and succession planning.
  • Operational Excellence:
    • Foster a culture of accountability, accuracy, and continuous improvement.
    • Encourage proactive issue resolution and escalation of risks or delays.
    • Monitor KPIs and service level agreements to ensure team efficiency.
  • Communication & Collaboration:
    • Act as a liaison between the team and senior management, middle office, and client service teams.
    • Facilitate regular team meetings and cross-functional collaboration.
    • Promote transparency and open communication within the team.
  • Compliance & Risk Management:
    • Ensure team adherence to internal controls, compliance policies, and regulatory requirements.
    • Lead audits and reviews related to income servicing processes.
    • Promote a strong risk culture and ethical standards.
  • Change Management:
    • Guide the team through process changes, system upgrades, and organizational shifts.
    • Champion automation and digital transformation initiatives.
    • Manage resistance and build engagement during transitions.

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