Automotive Damage Specialist

1 week ago

Bhavnagar, Gujarat, India beBeeDamage Full time ₹ 7,00,000 - ₹ 10,00,000
Job Description

We are seeking a highly skilled Auto Damage Claims Assessor to join our team. As an Auto Damage Claims Assessor, you will be responsible for inspecting images and videos of vehicle damage, producing accurate quotes, and converting incoming enquiries into confirmed repair bookings.

The ideal candidate will have prior experience in vehicle damage assessment, quoting, or SMART repair industry, with a strong knowledge of minor vehicle damage types and SMART repair capabilities. They will also possess excellent attention to detail and communication skills, as well as the ability to interpret images and assess damage severity and repairability.

The role requires the ability to work independently, prioritize tasks effectively, and manage multiple projects simultaneously. The successful candidate will also possess excellent customer service skills, with the ability to respond to incoming customer enquiries via email, web forms, and phone.

Key Responsibilities:
  • Image-Based Vehicle Damage Assessment: Assess vehicle damage remotely using submitted photos and/or video footage, identifying required SMART repair work and accurately preparing repair quotes using internal systems and pricing matrices.
  • Quoting & Estimating: Use predefined labour and parts pricing guidelines to issue transparent, competitive quotes, clearly communicating quote details to customers in writing or over the phone.
  • Enquiry Handling & Conversion: Respond to incoming customer enquiries, qualify leads, and guide customers through the repair process, maintaining high conversion rates and exceeding performance targets.
Required Skills & Qualifications:
  • Prior experience in vehicle damage assessment, quoting, or SMART repair industry.
  • Strong knowledge of minor vehicle damage types and SMART repair capabilities.
  • Excellent attention to detail and communication skills.
  • Ability to interpret images and assess damage severity and repairability.
  • Competent with CRM tools, job management systems, and email communications.
Benefits:
  • Fully remote role.
  • Opportunity to be part of a passionate, friendly, and transparent culture.
  • Training and development pathways in estimating and customer service.
  • Supportive and forward-thinking team culture.
  • 25 days holiday plus public holidays.
  • Pension scheme and additional benefits.

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