Enterprise Solutions Expert

3 weeks ago


Chennai, Tamil Nadu, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, part of the Aditya Birla Group and Vodafone Group partnership.

The Company provides pan-India voice and data services across 2G, 3G, and 4G platforms, backed by a large spectrum portfolio to support the growing demand for data and voice.

The company is committed to delivering delightful customer experiences and contributing to the 'Digital India' vision by enabling millions of citizens to connect and build a better tomorrow.

The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future-ready with innovative offerings.

The Company is listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Enterprise Head

Job Level/Designation

M3

Function/Department

Technology (Transport Operations)

Location

Cluster Headquarter

Job Purpose

  • Responsible for all enterprise circuit feasibility, delivery, assurance, and partner governance.
  • Delivery and assurance of fixed line services on-net and off-net last miles as per committed timelines.
  • Revenue realization of 90% of in-month delivery and 95% of target order value.
  • Revenue realization of 80% for order book by segment within 90 days timeline.
  • Improve overall link delivery experience through group engagement, CRFS compliance, and 92% target achievement.
  • Build a high-performing team to achieve KPI parameters.
  • Ensure customer availability as per committed targets and work towards customer experience improvement.

Key Result Areas/Accountabilities

DELIVERY-

  • Revenue realization of 80% revenue as per order book in a month within the next 90 days.
  • Connected location/soft upgrade delivery TAT ≤ 7 days.
  • Not Connected Fiber Delivery TAT 4 weeks for 95% of orders.
  • Not Connected UBR Pole Delivery TAT 2 weeks for 95% of orders.
  • Not Connected UBR Tower Delivery TAT 4 weeks for 95% of orders.
  • OFFNET Delivery TAT 4 weeks for 95% of orders.
  • Revenue realization of 90% of in-month delivery.
  • CRFS compliance-92% across the board.
  • Average delivery TAT to be reduced to 8 weeks from WO to commissioning of order in OSM.


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