Career Opportunities

3 days ago

Bharatpur, Rajasthan, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000
Job Opportunity for Seasoned Operations Leader

We seek a seasoned operations leader to oversee daily delivery, manage performance metrics, and drive process improvements while ensuring client satisfaction and compliance.

This role involves leading voice operations across multiple teams/projects, managing KPIs and ensuring SLA adherence, supervising Team Leads, Trainers, and QAs, collaborating with clients, and handling escalations.

Main Responsibilities:

  • Lead cross-functional teams to achieve business objectives
  • Ensure timely delivery of services and adherence to service level agreements
  • Supervise team members, providing guidance and support as needed
  • Cultivate strong relationships with clients, addressing their concerns and needs
  • Develop strategies to optimize staffing, cost, and productivity
  • Mentor and develop future leaders within the organization

Requirements:

  • At least 10 years of experience in BPO, with at least 3 years in voice process management
  • Strong understanding of contact center metrics, workforce management, and reporting tools
  • Experience working with international processes and teams
  • Proficiency in Microsoft Office applications, including Excel, PowerPoint, and CRM software
  • Familiarity with industry-specific certifications, such as COPC, Six Sigma, and Lean (desired)
  • Relevant postgraduate degree or equivalent experience

Benefits:

This role offers opportunities for professional growth and development in a dynamic environment. As a seasoned operations leader, you will have the chance to make a meaningful impact on our organization's success.

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