CARE SUPPORT SPECIALIST

2 weeks ago


Bharatpur, Rajasthan, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Opportunity

We are seeking a skilled Care Support Specialist to join our team in Gurgaon.

This role involves interacting with customers, resolving issues, and providing exceptional support.

  • Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and intercom.
  • Follow standard procedures to resolve issues or escalate them to the appropriate department.
  • Utilize company resources efficiently while maintaining professional communication.
  • Support team leads during their absence after receiving proper training.
  • Report operational challenges or service concerns to supervisors clearly and in a timely manner.
Requirements
  • Excellent verbal and written communication skills in English and Hindi.
  • Basic knowledge of customer service processes and telephone etiquette.
  • Ability to remain calm, attentive, and professional under pressure.
  • Computer literacy with basic IT knowledge.
  • Minimum qualification: 12th Pass or Graduate.
  • Immediate joiners preferred.
What We Offer
  • Health Insurance
  • Provident Fund
  • Paid Time Off & Paid Sick Leave
  • Overtime Pay & Performance Bonus
  • Growth & Learning Opportunities

Rotational Shifts are part of this role.



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