Student Success Coordinator

2 weeks ago


Secunderabad, Telangana, India NMIMS Full time
Job Title Associate Student Connect Reports to Territory Manager

Job Purpose

This role is responsible for managing the entire student life cycle and driving student success metrics. As a key point of contact for students at assigned Learning Centres, the successful candidate will enhance the student experience by providing exceptional support and guidance.

Key Responsibilities

AEP Coordination & Administration

  • Act as a single point of contact for students at assigned Learning Centres, providing timely and effective support.
  • Work closely with the AEP team to drive re-registration and ensure a smooth student journey.
  • Provide training to AEPs on student services and support.

Student Connect

  • Plan and manage the student journey, ensuring a seamless experience from enrollment to graduation.
  • Engage with students regularly, providing guidance and support to help them achieve their academic goals.
  • Drive assignment submissions and exam registration, ensuring students are well-prepared for assessments.
  • Collect feedback from students and share it with stakeholders to enhance the overall student experience.
  • Stay up-to-date with program changes, policies, and procedures to provide informed support.

Exam Management

  • Assist with exam conduct and other aspects of exam execution, ensuring a smooth and fair process.

Stakeholder Coordination

  • Liaise with internal departments and stakeholders to resolve academic-related queries.
  • Support exam conduct at assigned Learning Centres, ensuring a seamless experience for students.

MIS & Reports

  • Generate and manage reports on the CRM and LMS, providing valuable insights for stakeholders.
  • Track student queries and follow up to resolve issues, maintaining accurate records.
Key Interactions Internal Stakeholders External Stakeholders HODs at NCDOE Students/Parents University Functions Authorized Enrollment Partners

Dimensions

  • This is an individual contributor role, requiring strong communication and interpersonal skills.

Requirements- Skills & Competencies

  • Excellent written and verbal communication skills.
  • Strong analytical abilities and experience with CRM systems.
  • Ability to multi-task and deliver against multiple priorities.
  • Proficient in Microsoft Office packages.
  • Active listening, negotiation, and conflict management skills.
  • Advantageous to have knowledge of the local language.

Requirements- Education & work experience

  • Graduate or PG/MBA degree.
  • Relevant 2-3 years of work experience in customer service/support, preferably in Education/Training, BFSI, Real estate, Telecom, Retail, or consumer goods & services.
  • Work experience in the Distance Education/Ed Tech sector is an added advantage.


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