Industry-Leading IT Operations Expert Wanted

19 hours ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title:

IT Operations Leader

Job Description:

We are seeking an experienced IT operations professional to lead the management of our global infrastructure monitoring, event correlation, and incident response. The successful candidate will be responsible for overseeing Service Desk operations, ensuring SLA compliance, CSAT improvement, and seamless end-user support.

  • Manage 24x7 GCC operations for infrastructure monitoring, event correlation, and incident response.
  • Lead Service Desk operations, ensuring SLA compliance, CSAT improvement, and seamless end-user support.
  • Drive patching and automation activities using SCCM, Batch Patch, Hyper-V, and other tools.
  • Monitor and optimize infrastructure with ServiceNow ITOM, SolarWinds, SCCM.
  • Act as primary point of contact for client escalations, governance calls, and stakeholder management.
Required Skills and Qualifications:

The ideal candidate will have a strong background in IT operations with at least 4-5 years of experience in a managerial capacity. They should possess hands-on expertise with ServiceNow ITOM/ITSM, SolarWinds, SCCM, Batch Patch, and Hyper-V. Proven experience managing Service Desk & GCC operations in enterprise/global environments is essential.

  • 10+ years of IT operations experience with at least 4-5 years in a managerial capacity.
  • Strong knowledge of infrastructure management, patching, and automation tools.
  • Hands-on expertise with ServiceNow ITOM/ITSM, SolarWinds, SCCM, Batch Patch, Hyper-V.
  • Proven experience managing Service Desk & GCC operations in enterprise/global environments.
  • Strong communication, leadership, and stakeholder management skills.
  • Familiarity with ITIL processes and SLA-driven service delivery.
  • ITIL Foundation/Intermediate ,Microsoft (SCCM / Hyper-V), ServiceNow Certified Administrator Certifications.
Benefits:

As a member of our team, you can expect a range of benefits that will support your personal and professional growth. These include:

  • A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
  • Work/life balance.
  • Professional training resources.
  • Creative problem-solving and the ability to tackle unique, complex projects.
  • Volunteer Opportunities.

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