Operations Support Specialist

6 days ago

Kolkata, West Bengal, India beBeeOperational Full time ₹ 60,00,000 - ₹ 80,00,000
Job Overview

Key Responsibilities:

  • Collaborate with the Operations Manager to ensure all flights are prepared, catered and dispatched on time as per airline specifications.
  • Support in monitoring departmental performance, ensuring expenditures align with approved limits.
  • Conduct regular checks to ensure ISO, HACCP and FSSAI standards are implemented consistently.
  • Assist in maintaining updated flight schedules, GLP files, and menu files.
  • Ensure staff adhere to dress codes and attend daily briefings; maintain briefing registers for records.
  • Assist in organizing training sessions for new staff and refresher training for existing employees.
  • Conduct periodic one-on-one meetings with departmental staff to address concerns and maintain harmony.
  • Support in preparing duty rosters to ensure sufficient manpower allocation across all shifts.
  • Maintain professional rapport with airline clients and assist in addressing client feedback and requests promptly.
  • Update contact details of all airline clients, including competitors, and coordinate client engagements.
  • Conduct random checks on equipment and airline stores to ensure cleanliness and operational readiness.
  • Assist in monitoring temperature logs, deep cleaning schedules and fumigation records.
  • Verify accuracy of check-sheets and challans for flights, ensuring no revenue leakages occur.
  • Perform inspections of flight operations at the airport, ensuring all activities align with checklists and operational requirements.
  • Document any menu or weight specification changes and inform relevant supervisors; conduct follow-up checks as required.
  • Ensure departmental log books are maintained with accurate records of communication and activities.
  • Address employee grievances and escalate unresolved matters to the Operations Manager.
  • Assist in investigating client or departmental complaints, ensuring proper resolution and preventive actions are implemented.
  • Collaborate with other departments to ensure smooth operations during emergencies or high-demand periods.
  • Respond to airline or client communication within 24 hours, ensuring timely acknowledgment and resolution of issues.
  • Monitor operational activities regularly and propose improvements to processes for enhancing productivity and quality.
  • Conduct feedback sessions with staff to review their performance and address areas of improvement.Required Skills and Qualifications

Proficient in HACCP, FSSAI and airline catering regulations.

Effective leadership, communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

Language Proficiency

Fluent in both English and Hindi.

Education and Experience

Graduate/Diploma in Hotel Management. Minimum 5 years of experience in Airline Catering Operations / Flight Catering, F&B Service preferred.

Working Conditions

Flexibility in working hours, including weekends and holidays.

Adherence to strict hygiene, safety and operational protocols.

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