Operations Program Manager

2 days ago

Bengaluru, Karnataka, India beBeeProgram Full time ₹ 1,42,33,600 - ₹ 2,24,59,200
Program Management Opportunity

We are always looking for innovative ways to deliver an exceptional Customer Experience. Our SellerFlex program empowers Marketplace Selling Partners to offer high-quality services.

Main Responsibilities:
  • Becoming an expert on operational challenges and driving continuous performance improvement.
  • Developing and documenting operations processes for team learning as the business grows.
  • Supporting internal partners in resolving complex seller issues and escalations.
  • Monitoring operational performance of selling partners and providing coaching/training on best practices.
  • Reporting on daily, weekly, monthly operational KPIs and projects to senior leadership.
  • Collaborating with business intelligence teams to build tools for monitoring Program Customer Experience and Delivery Performance.
Qualifications:
  • Bachelor's degree in Business or a related field.
  • Business proficiency in English language.
  • At least 3 years of experience in program management, development, and delivery.
  • Experience in logistics, e-commerce, or supply chain operations.
  • A passion for developing best-in-class customer delivery experiences.
  • A track record of delivering results - improving service while reducing costs.
  • Strong bias for action, willingness to roll up sleeves, and get things done.
  • Highly tech-literate, able to learn new systems quickly and root-cause issues using internal operations tools.
  • Comfortable with ambiguity and able to manage multiple priorities.
  • Ability to influence peers and stakeholders at all levels.
What You Will Gain:
  • Opportunity to work with a dynamic team.
  • Chance to develop skills in program management and delivery.
  • Potential for career growth and professional development.

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