IT Implementation Specialist

2 days ago

Erode, Tamil Nadu, India beBeeSecurity Full time US$ 1,20,000 - US$ 1,50,000
Enterprise Technical Specialist Role

The ideal candidate will have a proven track record of delivering technical solutions and providing exceptional customer experience in enterprise IT environments.

This position requires hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerized environments.

The successful candidate will be responsible for aligning solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements.

Key Responsibilities:

  • Lead end-to-end onboarding for enterprise customers on multiple cybersecurity products
  • Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs
  • Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements

Technical Requirements:

  • Assist with the deployment and configuration of agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments
  • Support secure integration with AWS, Azure, GCP, OCI, and containerized platforms such as Kubernetes, Docker, and CRI-o
  • Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration

Customer Success & Adoption:

  • Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention
  • Educate and guide customers on platform capabilities, security use cases, and best practices
  • Design and manage onboarding plans, training sessions, and success criteria tracking

Cross-functional Collaboration:

  • Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements
  • Collect feedback to inform product development and improve onboarding frameworks

Requirements:

Experience & Technical Skills
  • 5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support)
  • Hands-on experience in enterprise IT environments, with working knowledge of Windows, Linux, and basic networking concepts
  • Exposure to cloud platforms (AWS, Azure, GCP, OCI)
  • Familiarity with cybersecurity principles, vulnerability management, compliance frameworks, and threat detection tools

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