Customer Service Professional Wanted

1 day ago


Hubli, Karnataka, India beBeeCustomerService Full time US$ 40,000 - US$ 60,000
Customer Service Representative Job Description

This is a fantastic opportunity to work as a customer service representative and provide exceptional support to customers via phone calls.

  • Assess and resolve customer inquiries, primarily over the telephone.
  • Utilize sound judgment and make decisions within established procedures for each service request.
  • Manage and update customer interactions daily on an account-wise basis.
  • Achieve key and critical performance targets.

Key Responsibilities:

  • Deliver a first-class, professional customer service using various communication methods.
  • Resolve customer queries in the first point of contact.
  • Maintain effective work procedures according to client process workflows and HCL policy guidelines.
  • Adhere to US healthcare compliance measures.

Requirements:

  • Strong verbal and written communication skills.
  • Neutral accent and good adoption to US culture.
  • Professional, courteous, friendly, and empathetic attitude.
  • Active listening skills and ability to multi-task.

Preferred Qualifications:

  • Graduation (any stream).
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.


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