
Customer Service Professional Wanted
1 day ago
This is a fantastic opportunity to work as a customer service representative and provide exceptional support to customers via phone calls.
- Assess and resolve customer inquiries, primarily over the telephone.
- Utilize sound judgment and make decisions within established procedures for each service request.
- Manage and update customer interactions daily on an account-wise basis.
- Achieve key and critical performance targets.
Key Responsibilities:
- Deliver a first-class, professional customer service using various communication methods.
- Resolve customer queries in the first point of contact.
- Maintain effective work procedures according to client process workflows and HCL policy guidelines.
- Adhere to US healthcare compliance measures.
Requirements:
- Strong verbal and written communication skills.
- Neutral accent and good adoption to US culture.
- Professional, courteous, friendly, and empathetic attitude.
- Active listening skills and ability to multi-task.
Preferred Qualifications:
- Graduation (any stream).
- 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
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