Senior IT Technical Specialist

2 days ago

Agra, Uttar Pradesh, India beBeeAnalytical Full time ₹ 15,00,000 - ₹ 25,00,000
Advanced IT Support Specialist Job Description

Job Title: Advanced IT Support Specialist
Job Summary:

We are seeking a highly skilled and proactive professional to handle escalated technical issues, provide in-depth troubleshooting, and ensure smooth resolution of incidents that cannot be resolved at the initial level.

Key Responsibilities:

  • Handle incidents, service requests, and escalations from the initial support team.
  • Perform advanced troubleshooting, root cause analysis, and provide timely resolutions.
  • Monitor systems, applications, and infrastructure to ensure high availability and performance.
  • Collaborate with senior engineers, development teams, and vendors for complex issue resolution.
  • Document solutions, knowledge articles, and update standard operating procedures.
  • Provide guidance, mentoring, and support to junior engineers.
  • Participate in on-call rotations, incident response, and after-hours support as required.
  • Ensure compliance with SLAs, IT policies, and security standards.
  • Assist in system upgrades, patches, and maintenance activities.
  • Identify recurring issues and recommend long-term solutions to improve service stability.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 2–5 years of experience in IT support or technical engineering roles.
  • Strong knowledge of operating systems.
  • Experience with troubleshooting hardware, software, and infrastructure issues.
  • Familiarity with ITSM tools (ServiceNow, Jira, or similar).
  • Basic Knowledge of firewall, networking and server is must.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and customer-handling skills.
  • Ability to work independently and in a team environment under pressure.

Benefits:

Our company offers a dynamic and challenging work environment where you can develop your skills and advance your career. We are committed to helping our employees grow and succeed.

Others:

Please note that this job description is not an exhaustive list of responsibilities and qualifications. Our company reserves the right to modify or add to this job description at any time.

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