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Travel Operations Manager

1 week ago

Mumbai, Maharashtra, India The Hosteller Full time
Company Overview
The Hosteller is a company that offers unique travel experiences to its community of local and global travelers. We are seeking an experienced professional to manage our ancillary operations, ensuring seamless execution of our products and services.

Salary
This position comes with a competitive salary and benefits package.

Job Description
We require a highly organized individual with excellent sales, analytical, and problem-solving skills to oversee the operational aspects of our ancillary products. The successful candidate will have a strong understanding of the travel/hospitality/tourism sectors, including events, travel desk, trips/treks/adventure activities, merchandise, etc.

Key Responsibilities:
Develop and implement policies and procedures pertaining to operational aspects.Set up operational terms & conditions, delivery terms, quality assurance KPIs, product inclusions/exclusions, etc. for all ancillary products with 3rd party vendors.Ensure smooth day-to-day execution of the ancillary product sales as per company-prescribed standards and procedures.Identify new vendors continually across geographies to further optimize operating standards, pricing, service contracts, deals, etc.Coordinate with other teams in the company for cross-functional requirements.Conduct regular assessments and evaluations based on customer feedback & reviews.Maintain relationships with and liaison with the selected vendors & service providers.Work closely with regional teams to fetch high-quality work.
Required Skills and Qualifications
The ideal candidate will possess:
  • At least 5 years of experience in the travel/tourism/aviation/hospitality sector with vast geographical knowledge (India and International).
  • Experience with adventure products, community-driven activities, travel desk, etc.
  • A Master's or Bachelor's degree in event management/hospitality/operations.
  • Strong organisational, sales, analytical, problem-solving, and interpersonal skills.
  • Well spoken, friendly and a great negotiator.

Benefits
We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Others
The Hosteller is an equal opportunities employer and welcomes applications from diverse candidates.