Ethnic Wear Retail Lead

2 days ago

Salem, Tamil Nadu, India beBeeRetail Full time ₹ 10,00,000 - ₹ 15,00,000
Key Roles and Responsibilities

The Store Manager will lead the retail store operations, ensuring world-class customer service, driving sales performance, managing inventory, and maintaining the brand experience.

  • Manage daily store operations including opening/closing, cash handling, and POS systems.
  • Implement seasonal campaigns, festive promotions, and new collection launches as directed by head office.
Sales and Customer Experience

Drive sales to achieve and exceed monthly revenue targets.

  • Ensure customers receive personalized styling guidance for sarees, blouses, and accessories.
  • Handle escalated customer queries, ensuring smooth exchange/return processes as per company policies.
  • Cultivate long-term relationships with loyal customers and promote membership/loyalty programs.
Team Leadership

Recruit, train, and supervise sales staff, stylists, and support personnel.

  • Monitor staff performance, set targets, and conduct regular team meetings.
  • Motivate the team to deliver exceptional ethnic wear shopping experiences.
Inventory and Stock Control

Oversee stock movement, replenishment, tagging, and barcoding.

  • Maintain accurate records of saree collections and ensure minimal stock loss/shrinkage.
  • Provide timely feedback on bestsellers, customer preferences, and market trends to the merchandising team.
Marketing and Engagement

Execute in-store events such as festive saree showcases, draping workshops, and wedding collection previews.

  • Coordinate with marketing for influencer visits, live streaming, and customer engagement activities.
  • Promote store offers and exclusive collections through local channels and social media collaborations.
Reporting and Compliance

Prepare daily/weekly sales and footfall reports.

  • Ensure compliance with billing, GST, and company policies.
  • Maintain safety and operational excellence within the store.
Requirements

Applicants must possess:

  • Strong leadership and people management skills.
  • Excellent communication in English, Bengali, and Hindi.
  • Knowledge of ethnic wear fabrics, draping styles, and customer preferences.
  • Customer-first mindset with problem-solving skills.
  • Ability to thrive in high-footfall seasons (Durga Puja, weddings, festivals).
  • Proficiency in billing software, POS systems, and MS Office.
Qualifications and Experience

Desirable qualifications include:

  • Bachelor's degree (preferred in Retail, Fashion Management, or Business).
  • 4–6 years of experience in apparel/ethnic retail management.
  • Proven success in achieving sales targets and leading retail teams.
Benefits

Competitive salary + performance incentives.

Attractive staff discounts on Keya Seth Exclusive sarees & apparel.

Growth opportunities within the organization.

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