IT Service Management Specialist

4 days ago

Chennai, Tamil Nadu, India beBeeManagement Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Description:

We are seeking an experienced IT Service Management Specialist to join our team.

Key Responsibilities:
  • Change Management
    • Establish and enforce Change Management policies and frameworks in alignment with industry best practices.
    • Assess risk, impact, and feasibility of proposed changes, ensuring minimal disruption to business operations.
    • Onboard teams to Change Management tools and create workflows for them.
    • Ensure proper testing, validation, and rollback strategies are documented for the change.
    • Track and report on Change Success Rates, Failed Changes, and Change-related Incidents.
  • Incident Management
    • Lead the Incident Management process, ensuring swift response to major incidents and minimizing business impact.
    • Act as the primary escalation point during critical incidents, coordinating response teams and stakeholders.
    • Ensure real-time incident tracking, logging, and categorization using ITSM tools.
    • Conduct Root Cause Analysis (RCA) and Post-Incident Reviews, identifying areas for improvement.
Required Skills and Qualifications:
  • 5+ years of experience in IT Service Management, Change Management, or Incident Management.
  • Strong understanding of industry best practices for Change & Incident Management.
  • Experience with ITSM tools such as ServiceNow, BMC Remedy, Jira, Splunk, PagerDuty.
  • Ability to perform risk assessment and impact analysis for IT changes and incidents.
  • Crisis management and decision-making skills in high-pressure situations.
About Us:

We are a leading provider of advanced positioning solutions that maximize productivity and enhance profitability for our customers. We are an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best.

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