Customer Success Associate

2 days ago


Gurgaon, Haryana, India NIIT Full time

About Us

Niit is a leading provider of managed training services. We have a global presence in over 40 countries and deliver more than 75,000 days of training each year.

Job Description

We are seeking a customer success associate to work with our client executives and business stakeholders. The successful candidate will be responsible for coordinating and scheduling training programs, events, and workshops, including all logistical support.

Responsibilities

  • Work closely with Niit Client Executives and Business Focal Points to drive continuous improvements and ensure smooth launch of new learning events.
  • Foster regular engagement with Business Units and key stakeholders to identify opportunities for continuous improvement.
  • Conduct root cause analysis and share immediate and long-term fixes with the business.
  • Set-up regular reviews with Business Focal Points to share updates on their portfolios.
  • Ensure that Program Guides and Operational Guidance Notes are always updated.
  • Support Regional Client Executives in managing Go/No-Go decisions for respective course items.
  • Educate and guide services requestors on the value of using Learning Services and how to use processes and systems.

Required Skills and Qualifications

The ideal candidate will have 4-6 years of experience in customer servicing, training administration, handling escalations, and excellent communication skills. They should also be proficient in Excel and PowerPoint.

Benefits

Niit offers a comprehensive benefits package, including a competitive salary, transportation facility, and opportunities for growth and development.



  • Gurgaon, Haryana, India Rackspace Technology Full time

    Job DescriptionJob ProfileSummaryService Delivery Associates provide administrative support to the Service Delivery group ensuring fast and efficient response and resolution of common customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associates triage inbound customer requests to the most appropriate team, respond...


  • Gurgaon, Haryana, India GLG Full time

    GLG is seeking candidates for a Member Solutions (Associate/Sr Associate) position in Gurgaon. Member Solutions Associates are responsible for delivering exceptional customer support for and managing relationships with GLG's Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders...


  • Gurgaon, Haryana, India myGwork Full time

    This job is with GLG, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the role:GLG is seeking candidates for a Member Success (Associate) position in Gurgaon.Member Success Associates...


  • Gurgaon, Haryana, India myGwork Full time

    This job is with GLG, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the role:GLG is seeking candidates for a Member Success (Associate) position in Gurgaon.Member Success Associates...


  • Gurgaon, Haryana, India GLG Full time

    GLG is seeking candidates for a Member Solutions (Associate) position in Gurgaon. Member Solutions Associates are responsible for delivering exceptional customer support for and managing relationships with GLG's Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top...


  • Gurgaon, Haryana, India Snaphunt Full time

    The OfferJoin a market leader within Other ServicesA role that offers a breadth of learning opportunitiesFantastic work cultureThe Job You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.Partnering with the sales team to ensure...


  • Gurgaon, Haryana, India Wehirect Full time

    We provide a variety of talent acquisition services through our domain expertise established for decades that help our clients in IT and non IT industries find talent and improve skills.The Role You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and...


  • Gurgaon, Haryana, India JUSPAY Full time

    Role OverviewA Business Development Associate at Juspay builds deep relationships with our merchant customers and drives forward our growth engine.We are so obsessed about our customers that we like to think of Business Associates more as customer-facing product managers who can co-create new product innovations for them.You are adept at stakeholder...


  • Gurgaon, Haryana, India Shipsy Full time

    Customer Success Strategist We are seeking a seasoned professional to drive customer retention, revenue expansion, and product adoption as a Customer Success Strategist. The ideal candidate will have experience in account management, customer success strategy, and revenue growth initiatives within a SaaS company. Key Responsibilities Develop and execute...


  • Gurgaon, Haryana, India Builder Full time

    About the OpportunityAt Builder, we're on a mission to revolutionize app building for small businesses. Our Studio Store is a game-changer, offering ready-to-launch full-featured apps that can be launched in as little as two weeks with full aftercare and cloud hosting support. We're looking for exceptional Customer Success Managers to partner with our...


  • Gurgaon, Haryana, India RegisterKaro Full time

    Job Title : Customer Success Manager Employment Type : Full-time Job Summary We are looking for a proactive and results-driven Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes through the effective use of our products and services. You will focus on building strong,...


  • Gurgaon, Haryana, India PUBMATIC Full time

    PubMatic Nasdaq PUBM is an independent technology company maximizing customer value by delivering digital advertising s supply chain of the future PubMatic s sell-side platform empowers the world s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return...


  • Gurgaon, Haryana, India Builder Full time

    About Builder aiWe re on a mission to make app building so easy everyone can do it - regardless of their background tech knowledge or budget We ve already helped thousands of entrepreneurs small businesses and even global brands like the BBC Makro and Pepsi achieve their software goals and we ve only just started was voted as one of 2023 s Most...


  • Gurgaon, Haryana, India AiSensy Full time

    About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy,...


  • Gurgaon, Haryana, India ARKANCE IN Private Limited Full time

    Job Overview: As a Customer Success Advisor, you will be the primary point of contact for our clients, ensuring they receive the highest level of support and guidance throughout their journey with our company. You will act as an advocate for the customer, proactively addressing their needs, identifying opportunities for growth, and helping them achieve...


  • Gurgaon, Haryana, India Holiday Tribe Full time

    About Us:  Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and...


  • Gurgaon, Haryana, India Builder Full time

    About We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we've only just started. was voted as one of 2023's 'Most Innovative...


  • Gurgaon, Haryana, India Real Time Data Services Full time

    Responsibilities:Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests.Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations.Assist Deliver ongoing training and support to customers,...


  • Gurgaon, Haryana, India Real Time Data Services Full time

    Responsibilities:- Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests.- Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations.- Assist Deliver ongoing training and support to...


  • Gurgaon, Haryana, India Real Time Data Services Full time

    Job Responsibilities:Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests.Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations.Assist Deliver ongoing training and support to customers,...