Technical Specialist LIS
4 days ago
We are seeking a highly skilled Technical Specialist to join our team as an Integration Expert. This role will be responsible for ensuring high-quality service response and coordinating field service for any escalated issues by setting up action plans, providing telephone support, and conducting on-site visits for effective closure of the LIS Integration Platform.
The successful candidate will conduct trainings, workshops, and on-field visits to enhance the competency of Field Service Engineers. Key responsibilities include responding to critical issues in a timely manner, collaborating with stakeholders and clients on specific requirements, and actively participating in the installation of Lab Automation Integration. Additionally, the Integration Expert will gather customer information, determine issues through evaluation and analysis, and resolve hardware/software-related issues in coordination with FSEs, RSMs, Sales, and Applications teams.
This role requires strong analytical and problem-solving skills, as well as the ability to work effectively in a team environment. The successful candidate will have excellent communication and interpersonal skills, with the ability to speak and write clearly in English and Hindi or any other language. Knowledge of customer service practices, phone etiquette, and relevant software applications/equipment is also essential.
The Ideal Candidate Will Have:
- A degree in IT or Electronics Engineering, with at least 3 years of experience in LIS Integration in IVD or similar fields;
- IT solutions/LIS certification;
- Domain knowledge of TCP/IP, ASTM, Serial port, FTP;
- Experience in Health care Domain (LIMS and HIMS), HL7, ASTM, EDI, API, and other integration technologies;
- Handled lab automation integration.
Lifelancer is a talent-hiring platform that connects professionals with opportunities in life sciences, pharma, and IT. Our global teams pioneer innovative solutions across Life Sciences, Diagnostics, Biotechnology, and beyond. We value diversity and foster an inclusive work environment where associates, customers, and shareholders contribute unique perspectives.
We estimate a salary range of **₹8,00,000 - ₹12,00,000 per annum**, based on industry standards and location factors.
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