Senior Manager, Order to Cash Process Expert

2 days ago


Kolkata, West Bengal, India Genpact Full time

**Job Description:**

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

**Role Overview:**

We're seeking a Senior Manager to lead our Order to Cash domain, focusing on order management, order fulfilment, claims, pricing, and credit management. As a key member of our team, you'll work on strict deadlines in a high-pressure business environment while being a good standout colleague and leader.

**Key Responsibilities:**

  • Lead all activities related to Order to Cash, including order management and fulfilment, credit management, pricing, claims, and collections.
  • Handle order management and order fulfilment operations with a customer-first mindset.
  • Manage Order to Cash-related collections and dispute management, implementing and adhering to strategy.
  • Experience balancing new transitions, phasing from strategic assessment to operations setup with zero surprise delivery.
  • Interact with end customers via calls and emails for collecting pass due amounts.
  • Meet collections numbers/targets (monthly/quarterly/yearly).
  • Customer and Country/Regional FD Relationship Management through email and conference calls.
  • Participate in governance meetings at country/region level; closely work with the team and ensure right collaboration with team members properly to meet deliverables and motivate/help them to develop process standards.
  • Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects).
  • Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution.

**Qualifications:**

  • Minimum qualifications:
    • Any Graduate / Preferred B.Com
    • Good Interpersonal Skills - verbal and written
    • SAP knowledge
    • Flexibility to any shift
    • MS - Office knowledge and Strong E-mail and Customer call handling etiquettes
  • Preferred qualifications:
    • Exposure to CPG industry is a must / Customer service skills/Customer Passion/Delight
    • Good customer handling skills
    • Proficient in English


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