Quality Excellence Manager

22 hours ago

Gulbarga, Karnataka, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Key Responsibilities

We are seeking a meticulous individual to own and elevate customer-facing excellence across Sales, Marketing, and Support departments.

You'll design quality frameworks, leverage CRM expertise to drive improvements, and enable a team with clear SOPs, targeted training, and call quality audits.

In this role, you will be responsible for the following tasks:

  • Designing and enforcing quality frameworks
  • Leveraging CRM expertise to drive data-backed improvements
  • Enabling teams with clear SOPs, targeted training, and rigorous call quality audits
Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • Deep understanding of CRM systems and their applications
  • Ability to analyze complex data sets and make informed decisions
  • Excellent communication and interpersonal skills
  • Strong leadership and problem-solving abilities
Benefits

This role offers a unique opportunity to grow your career in a dynamic and fast-paced environment. Some of the benefits include:

  • Ongoing training and development opportunities
  • Collaborative and supportive team culture
  • Competitive salary and benefits package

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