Social Media Support Professional

3 days ago


Hyderabad, Telangana, India Gamut HR Solutions Full time

About Us

Gamut HR Solutions, a leading staffing agency based in Hyderabad, is looking for a highly skilled Junior Social Media Customer Support professional to join our team.

Job Overview

We require a full-time candidate with 1 to 3 years of work experience and strong background in social media management and customer support. The ideal candidate should be proficient in handling various social media platforms, especially Instagram, and possess excellent verbal and written communication skills.

Key Responsibilities

  • Engage with customers on social media platforms, responding to inquiries and providing solutions.
  • Create and schedule engaging content for social media platforms.
  • Monitor social media metrics to gauge the effectiveness of campaigns and make data-driven decisions.
  • Develop and execute strategies to increase social media following and engagement.
  • Collaborate with the marketing team to align social media efforts with overall marketing strategies.
  • Track and report customer feedback and concerns to internal teams for continuous improvement.
  • Assist in managing online communities, fostering a positive and interactive environment.
  • Handle Instagram sales processes, including product inquiries and sales coordination.

Requirements

  • Social media management: Proficient in handling various social media platforms, especially Instagram.
  • Communication skills: Excellent verbal and written communication abilities to effectively engage with customers.
  • Instagram sales: Hands-on experience in using Instagram as a sales channel.
  • Customer relationship management (CRM): Ability to effectively manage and nurture relationships with customers.
  • Content creation: Skills in creating engaging and relevant content to share on social media platforms.
  • Community engagement: Experience in building and maintaining a vibrant, engaged online community.
  • Marketing strategy: Knowledge of creating and implementing effective social media marketing strategies.
  • Analytics: Ability to analyze social media metrics and adjust strategies accordingly for better performance.

Benefits

We offer a competitive salary of ₹400,000 - ₹600,000 per annum, commensurate with experience, and a range of benefits that include health insurance, paid time off, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for social media and customer support, we encourage you to apply.



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