Video Conferencing Specialist

5 days ago

Kollam, Kerala, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title:

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Technical Support Engineer

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Job Summary:

  • ">
  • Deliver remote conference room and audio-visual support.">
  • Manage video conferencing, audio/visual, and webcasting technologies.">
  • Ensure seamless operations for global meetings, events, and webcasts.">
  • Provide exceptional support to users and executives.">
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Key Responsibilities:

  1. ">
  2. Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.">
  3. Manage the associated service Outlook mailbox.">
  4. Create and analyze performance and usage metrics.">
  5. Open, update, and resolve service tickets related to AV and webcasting technologies.">
  6. Monitor and update support queues for current and upcoming AV technologies and webcast incidents.">
  7. Escalate complex issues to third-level support or manufacturer/vendor support teams.">
  8. Participate in meetings regarding current and future AV and webcasting systems.">
  9. Maintain and update training and troubleshooting documentation.">
">

Video Call and Webcast Support:

  • ">
  • Ensure video endpoints are online and operational.">
  • Manage incident response during active calls and webcasts.">
  • Prepare and support webcast events, including creating event webpages and conducting dry runs.">
  • Monitor live webcast events and troubleshoot issues as needed.">
  • Report viewer metrics during and after events.">
  • Trim, encode, and distribute recorded on-demand copies of webcast sessions.">
  • Coordinate technology scheduling to ensure successful meetings.">
  • Webcast Video on Demand Services:">
  • Create and manage streaming VOD directories for Ford users.">
  • Manage user groups and multimedia storage on Ford's network.">
  • Troubleshoot issues related to uploaded VOD content.">
  • Assist users with training on new and existing video technologies.">
  • Provide streaming metrics and analytics for hosted videos.">
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Commissioning Services:

  • ">
  • Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).">
  • Test endpoints and network devices.">
  • Review, verify, and backup configuration files to facilitate disaster recovery.">
  • Support the commissioning and decommissioning of conference rooms and AV devices.">
  • Conduct room testing, certification, and troubleshooting.">
">

Application Support:

  • ">
  • Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.">
  • Collaborate with Product Engineers to resolve application issues.">
  • Escalate critical issues to Level 3 engineering.">
  • Assist users with application usage and remote training.">
  • Manage support tickets within Ford's ticketing system.">
  • Administer access requests and maintain support documentation.">
">

Qualifications:

  • ">
  • Proven experience in AV support, video conferencing, and webcast management.">
  • Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.">
  • Strong troubleshooting and customer service skills.">
  • Ability to manage multiple priorities in a fast-paced environment.">
  • Excellent communication skills, both written and verbal.">
  • Experience with ticketing systems and documentation management.">
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Preferred Skills:

  • ">
  • Knowledge of webcast and streaming platforms.">
  • Experience with AV commissioning and room setup.">
  • Ability to train end-users on AV technologies.">

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