Advanced Network Specialist
6 hours ago
As a senior network engineer, you will play a crucial role in ensuring the reliability and security of our clients' networks.
Your primary responsibility will be to provide level 3 network support, troubleshooting issues related to routing, switching, and firewall configurations across multiple client environments.
- You will remotely access devices at various client locations to perform diagnostics, troubleshooting, and resolution of network-related issues.
- Collaborate with NOC, SOC, and Help Desk teams to resolve escalated tickets within service level agreements (SLAs) while ensuring proper documentation and ticket updates.
- Monitor network traffic, identify bottlenecks, and proactively resolve network issues.
- Firewall Management & Configuration:
- Deploy and manage firewalls to ensure secure network communication and compliance.
- Create, update, and maintain firewall rules and configurations to accommodate evolving network requirements.
- Troubleshoot and resolve firewall-related issues, ensuring proper network segmentation and security policies are in place.
- Infrastructure Monitoring & Documentation:
- Monitor the health and performance of the network infrastructure, ensuring continuous uptime and reliability.
- Maintain clear, concise documentation for network configurations, changes, troubleshooting steps, and solutions.
- Implement regular network audits to ensure the infrastructure remains organized, secure, and well-maintained.
- Ensure network cleanliness and efficiency by removing obsolete configurations, unused IPs, and outdated network devices.
- SD-WAN and Cloud Network Management:
- Configure and manage SD-WAN solutions and associated controllers for cloud-managed network devices.
- Assist in the setup, deployment, and troubleshooting of SD-WAN networks across multiple client sites.
- Collaborate with clients on the setup and integration of cloud-managed network devices and SD-WAN controllers.
- Interact with clients and stakeholders to ensure timely resolution of network-related issues, ensuring customer satisfaction.
- Maintain a high standard of communication, ensuring clients are informed about ongoing issues, progress, and resolutions.
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