Telcom Network Specialist

4 days ago

Kanpur, Uttar Pradesh, India beBeeTelcom Full time ₹ 2,50,000 - ₹ 6,00,000

Job Title:

Telcom Network Specialist

Description:

We are seeking experienced professionals to join our Voice NOC and Telcom Network team. This role involves managing, troubleshooting, and maintaining telecom networks, including VoIP services, hosted PBX, SIP trunking, PRI, toll-free services, long distance, and audio conferencing.

Responsibilities:

  • Provide end-to-end support for telecom services from ticket creation to resolution.
  • Manage and troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Diagnose VoIP call issues, such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free.
  • Monitor and manage network entities, including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.
  • Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.
  • Collaborate with vendors on T1/T3 circuits, conduct head-to-head testing on transport layers.
  • Investigate and resolve fraud-related cases, and provide escalation support by analyzing SIP/SS7 traces, CDRs, switch logs.
  • Ensure SLA adherence and provide timely updates to customers and vendors.
  • Troubleshoot VoIP features, such as answering rules, music on hold, calling card services, etc.
  • Work in a 24/7 rotational environment ensuring minimal service disruption.

Requirements:

  • Strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.
  • Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.
  • Certifications such as CCNA Voice / CCNP Voice are an added advantage.
  • Excellent communication skills (oral & written).
  • Strong analytical and problem-solving abilities.
  • Ability to quickly learn and adapt to internal tools & applications.

About the Role:

This is a challenging role that requires strong technical expertise and excellent communication skills. If you are passionate about telcom networks and have experience in managing complex systems, we encourage you to apply.

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