Senior Manager

3 hours ago

Thrissur, Kerala, India beBeeData Full time ₹ 1,54,80,000 - ₹ 2,02,50,000

Job Overview

This is a challenging role that requires strong leadership skills and expertise in Master Data Management. As a key member of our team, you will be responsible for leading offshore Master Data teams to achieve expected Service Level Agreement (SLA) performance.

  • Coaching & Development: Coach and develop your team members to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Process Standardization & Automation: Work with the NoCC team to standardize and automate processes, maximizing efficiency and productivity.
  • Financial & Non-Financial Operations: Ensure timely and accurate processing of financial and non-financial operations, maintaining high quality standards.
  • Master Data Setup & Maintenance: Establish and maintain accurate and up-to-date master data in our systems.
  • Training & Compliance: Manage training, routine, people development, and other compliance activities to ensure team members are equipped to perform their duties.

Key Responsibilities:

  • Master Data Team Management: Manage your team within agreed timescales and quality levels, ensuring efficient end-to-end process execution.
  • Quality Check: Conduct regular quality checks on master data setup to identify and correct infractions before impacting business operations or customer relationships.
  • Process Efficiency: Ensure all master data management processes are executed efficiently, minimizing errors and delays.
  • Project Support: Actively participate in project initiatives, supporting the team to deliver projects on time and to the required quality standards.

General Management Activities:

  • MICS/Risk Management/Audit Compliance: Manage MICS, Risk Management, and Audit compliance targets, creating sustainability models and action plans for open issues.
  • Back-up Planning: Develop comprehensive back-up plans to ensure business continuity.
  • Training Tracking Tool: Maintain the Training Tracking Tool, elaborating action plans to minimize knowledge gaps.
  • SLA/KPI Achievement: Monitor and achieve SLA/KPIs, closing any performance gaps.
  • Process Training Documentation: Update process training documentation as per EP standards.
  • Workflow Enhancement: Identify areas for workflow improvement, recommending enhancements to increase efficiency.
  • Routine Management: Perform routine management tasks, such as cascade, stand-up, and one-to-one meetings, in accordance with Excellence Program guidelines.
  • Communication Flow: Facilitate positive communication between team members and external parties, promoting a collaborative work environment.
  • Best Practice Sharing: Share best practices within the overall business to drive excellence.
  • Procedure Development: Assist in developing procedures for non-recurring transactions and events.

People Management Activities:

  • Safety Procedures: Ensure compliance with safety procedures and safety training requirements.
  • Team Equipping: Ensure teamwork is adequately equipped to perform their duties and responsibilities.
  • Administrative People Management: Handle administrative tasks related to people management.
  • Positive Work Environment: Create and maintain a positive work environment.
  • People Cycle Execution: Execute the People Cycle in accordance with Excellence Program guidelines (Targets setting and cascading, Competency appraisal and Operational Performance Review, Personal Development Plans and Recovery Plans etc.).
  • Strategic People Plan: Strategize the People plan, ensuring it meets the needs of the organization.

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