Senior Oracle HCM Support Specialist

22 hours ago


India ITC Infotech Full time

Job Overview

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We are seeking a highly skilled and motivated Senior Oracle HCM Support Specialist to join our team at ITC Infotech. This is an exciting opportunity for individuals who want to work on complex technical projects, provide expert-level support, and drive business growth.

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About the Role

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This key position involves providing Level 2 support for Oracle Cloud HCM and other applications, ensuring timely resolution of user queries and issues while coordinating with internal teams to meet project objectives. Strong analytical skills, effective communication, and experience in goal and performance module are essential requirements for this role.

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Key Responsibilities:

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• Provide top-notch L1 & L2 support for Oracle Cloud HCM and other related applications within defined Service Level Agreements (SLAs).

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• Collaborate closely with customers, project owners, and internal teams to ensure seamless execution, adherence to plans, and process development.

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• Develop expertise in support activities, task delegation, and coordination to meet SLAs and client expectations.

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Required Skills and Qualifications:

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• Exceptional written and verbal communication skills with ability to effectively manage ticketing systems and prioritize tasks.

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• In-depth knowledge of Oracle Cloud HCM, especially the Goal and Performance module, along with hands-on experience in support activities and task delegation.

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• Excellent critical thinking skills with ability to adapt and be flexible in a fast-paced environment.

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• Proficiency in Microsoft Technologies, particularly Microsoft 365/Office 365, with strong understanding of cloud-based solutions.

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• Ability to learn new technologies quickly and communicate benefits effectively to clients and stakeholders.

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Benefits

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Our company offers a competitive salary range of $90,000 - $110,000 per annum, depending on experience, along with opportunities for career growth, professional development, and a dynamic work environment.

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What We Offer

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At ITC Infotech, we pride ourselves on fostering a collaborative culture that values teamwork, innovation, and customer satisfaction. As a Senior Oracle HCM Support Specialist, you will have the opportunity to work with cutting-edge technology, contribute to business growth, and enjoy a fulfilling career.

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We invite talented professionals to apply for this exciting opportunity to join our team and take their careers to the next level



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