Collaboration Systems Specialist

7 days ago

Chennai Hyderabad Secunderabad Telangana Bengaluru Bangalore, India beBeeCommunication Full time ₹ 15,00,000 - ₹ 28,00,000
About the Role

We are seeking a skilled and experienced Collaboration Systems Specialist to join our team. This is an exciting opportunity for a talented individual who wants to make a real impact in the field of integrated communication systems.

The successful candidate will have expertise in creating, deploying, and maintaining cutting-edge collaboration systems that involve voice, video, data, and mobile applications. They will be responsible for system design, implementation, regular maintenance, managing collaboration tools, and ensuring security and compliance with industry standards.

This role requires strong technical skills, excellent problem-solving abilities, and excellent communication and interpersonal skills. The ideal candidate will be able to work independently and as part of a team, and will be proactive in identifying and addressing potential user problems.

Key Responsibilities:

  • Proactively manage and keep the collaborations system operational.
  • Identify new use cases and implement new capabilities to support increased overall productivity.
  • Collaborate with UX/service-desk teams to ensure proactive communications, training, and accurate documentation are available to the user community.
  • Optimize users' collaboration experience, which involves computation and network enhancement.
  • Develop the tool set and telemetry.
  • Develop a knowledge base of self-serve steps for end-users to identify cause(s) of performance issues.
  • Work on escalated support tickets within the UCC domain.
  • Stay abreast of feature releases and investigate relevance/impact to the user base.
  • Research and implement alternative solutions and workarounds, including BOTs, to fill and work around feature gaps within standard Webex products.
  • Parse through application and system logs to troubleshoot issues.
  • Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff.

Technical Qualifications:

  • Candidate has proficiency across the Webex suite of products, with emphasis on telephony function.
  • Possess an intermediate level of IP networking knowledge.
  • Candidate can troubleshoot Cisco UC systems, including Webex Control Hub.
  • Candidate has demonstrated the ability to use tools including Webex Tracer, Wireshark, and Fiddler.
  • Possess knowledge with Quality of Service (security concepts knowledge), as applicable to UCC.
  • Candidate is comfortable to act on certificate expirations, CSR generation etc.
  • Candidate has experience of enhancement abilities through Scripting and REST/XML API familiarity.

General Qualifications:

  • Candidate is a cooperative team member.
  • Possess strong interpersonal skills to engage with users.
  • Candidate has outstanding communication and documentation abilities.
  • Candidate is resourceful and able to work independently.
  • Proven demonstration of proactive customer support by preemptively identifying and addressing potential user problems.

Education Requirements:

  • Bachelor's Degree in a relevant field.
  • CCNP Unified Communications certification.

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